Customer Support Desk ... From Request to Resolution

INITIAL CUSTOMER CONTACT

Access support via:

• Website – The website has information regarding hours, contact information and includes a direct email link to support. Check in for links to helpful hints, guides and FAQ's.
• E-mail - To submit a support issue, please use this link to the support request form so that we may serve you better. Requests can also be sent directly to support@aspgs.com. Using the forms during regular business hours is the most favorable method.
• Telephone – For after hours or weekend support please call our hot line.

First Response

When customers submit a request to our support desk a ticket is created and an initial response is emailed to our customer, with a ticket number.

Dispatch

Our response team reviews, levels and prioritizes the ticket. Depending on the nature of the request a ticket is dispatched for resolution to either a support team or technician.